Front Office Coordinator

Sports Physical Therapy - SPT; Bellevue (WA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401k Plans Offered

Medical, Dental, Vision

Short Term Disability

Long Term Disability

Life Insurance

Employee Discount Buying Program

PTO

Education to support professional增长

Job summary

Sports Physical Therapy - SPT is seeking a front office administrator to lead clinic front desk operations under the Clinic Director. You will greet patients, manage check-ins, and coordinate scheduling and referrals to support therapists and streamline patient care.

Ideal candidates excel in customer service, multi-tasking, and independent problem solving, with strong computer and organizational skills to maintain an efficient, welcoming environment.

Qualifications

• Proficient in customer service and communication.
• Independent with ability to plan, prioritize and organize workload.
• Proficient computer skills and ability to multi-task under pressure.

Responsibilities

• All daily administrative duties.
• Greet and check patients in to create a memorable experience.
• Schedule patients and manage plan of care timelines.
• Coordinate intake, demographics, insurance, and referrals.
• Support billing with patient balances and co-pays.
• Collaborate with therapists to ensure patient care.

Skills

Customer service

Communication

Multi-tasking

Computer skills

Organization

Team player

Tools

Office Suite

Scheduling software

Job description

Company Description

Sports Physical Therapy offers performance based Physical Therapy, Athletic Training, & Personal Training. When you join our team, you will be a part of something bigger as an important contributor in Helping our clients get back to the things they love to do. It is exciting to be a part of a grand vision that goes beyond the traditional approach to Physical Therapy & Athletic Training to provide our clients a WOW service, create fun and be amazingly different, build a positive team and family atmosphere, communicate with love and respect. If these core values are what you are looking for we would love for you to join our team.

Job Description

Under the supervision of the Clinic Director this position provides leadership and administrative support to the clinic by effectively running the front office. Must exercise independent judgment to plan, prioritize, and organize the workload required to complete tasks assigned. Must have superior customer service, people skills, good time management, decision making, communication, accounting, organizational and interpersonal skills. Along with an ability to manage daily problem solving independently and efficiently.

• All daily administrative duties
• Greet and welcome patients, check patients in and create a memorable experience
• Create a WOW experience with each interaction
• Provide amazing customer service
• Formulate and build relationships with patients , physicians and staff
• Schedule patients for the entire duration of their plan of care
• Answering multi-line phone system
• Intake of patients, gathering patient demographics and insurance information, coordinating referrals and patient charts.
• Working closely with the Physical Therapists to facilitate optimum patient care and communication.
• Obtaining authorizations for treatment.
• Collecting patient co-pays and assisting the billing office in the collection of patient balances
• Performs special projects and duties as assigned.

Qualifications

• A team player with outstanding customer service and communication skills
• Motivated and eager to establish a presence in the community
• Exhibits independence and the ability to work with minimal supervision
• Proficient in computer skills
• Ability to multi task and work well under pressure.
• Professional appearance
• Team player and detail oriented

Additional Information

Why work for SPT?

• 401k Plans Offered
• Comprehensive benefit package (Medical, Dental, Vision)
• Short Term & Long Term Disability
• Life Insurance
• Employee Discount Buying Program
• Employee Assistance Program
• Generous PTO
• Individual education to support professional growth