Front Office Coordinator - On-Site Patient Experience

True Sports Physical Therapy; Vienna (VA); On-site; USD 34,000 - 45,000; Full time

Job summary

True Sports Physical Therapy in Vienna, VA is seeking a friendly Front Office Coordinator for an on-site role. You will be the first point of contact, greet patients, manage check-ins, schedule appointments, and handle basic payments while keeping the front office organized.

If you have at least one year in a medical front desk, are proficient with EMR/EHR and Microsoft Office, and communicate well with patients, you could be a good fit.

Qualifications

• At least 1 year of front desk, receptionist, or administrative experience.
• Medical office or healthcare experience preferred.
• Proficiency with EMR/EHR systems, Microsoft Office, and standard office equipment.
• Strong customer service and communication skills.
• Ability to multitask, manage time, and stay organized in a busy environment.

Responsibilities

• Greet and check in patients, creating a friendly and professional experience.
• Schedule, reschedule, and confirm appointments while coordinating patient flow.
• Answer and direct calls, respond to questions, and escalate concerns as needed.
• Collect and process patient payments and copays.
• Maintain patient records in the EMR/EHR system following HIPAA policies.
• Keep front office spaces and documentation organized and communicate daily operations.

Skills

Customer service

Communication

Multitasking

Time management

Organization

Education

High School Diploma or equivalent

Tools

EMR/EHR

Microsoft Office

Job description

True Sports Physical Therapy in Vienna, VA is seeking a friendly Front Office Coordinator for an on-site role. You will be the first point of contact, greet patients, manage check-ins, schedule appointments, and handle basic payments while keeping the front office organized.

If you have at least one year in a medical front desk, are proficient with EMR/EHR and Microsoft Office, and communicate well with patients, you could be a good fit.