Front Office Coordinator

True Sports Physical Therapy; Vienna (VA); On-site; USD 34,000 - 45,000; Full time

Job summary

True Sports Physical Therapy in Vienna, VA is seeking a friendly Front Office Coordinator for an on-site role. You will be the first point of contact, greet patients, manage check-ins, schedule appointments, and handle basic payments while keeping the front office organized.

If you have at least one year in a medical front desk, are proficient with EMR/EHR and Microsoft Office, and communicate well with patients, you could be a good fit.

Qualifications

• At least 1 year of front desk, receptionist, or administrative experience.
• Medical office or healthcare experience preferred.
• Proficiency with EMR/EHR systems, Microsoft Office, and standard office equipment.
• Strong customer service and communication skills.
• Ability to multitask, manage time, and stay organized in a busy environment.

Responsibilities

• Greet and check in patients, creating a friendly and professional experience.
• Schedule, reschedule, and confirm appointments while coordinating patient flow.
• Answer and direct calls, respond to questions, and escalate concerns as needed.
• Collect and process patient payments and copays.
• Maintain patient records in the EMR/EHR system following HIPAA policies.
• Keep front office spaces and documentation organized and communicate daily operations.

Skills

Customer service

Communication

Multitasking

Time management

Organization

Education

High School Diploma or equivalent

Tools

EMR/EHR

Microsoft Office

Job description

True Sports Physical Therapy | Full-Time | On-Site

Help create a welcoming patient experience at True Sports Physical Therapy!

We’re looking for an organized, personable Front Office Coordinator to support our busy outpatient physical therapy clinic. As the first person patients see and speak with, you’ll help them feel welcome while keeping appointments, communication, and daily front office operations on track.

If you enjoy helping people, staying organized, and working in an active, team-oriented environment, we’d love to hear from you.

What You’ll Do

• Greet and check in patients, creating a friendly and professional experience.
• Schedule, reschedule, and confirm appointments while helping coordinate patient flow.
• Answer and direct phone calls, respond to patient questions, and bring concerns to management when needed.
• Collect and accurately process patient payments and copays.
• Maintain accurate patient records in our electronic medical record system while following HIPAA and clinic confidentiality policies.
• Keep front office spaces and documentation organized and communicate daily operational

What We’re Looking For

• At least 1 year of front desk, receptionist, or administrative experience. Medical office or healthcare experience is preferred.
• Proficiency with EMR/EHR systems, Microsoft Office, and standard office equipment.
• Strong customer service and communication skills.
• The ability to multitask, manage your time, and stay organized in a busy environment.
• A high school diploma or equivalent. A certificate in office or medical administration is a plus.

Schedule

• Monday–Thursday: 10:00 a.m.–6:00 p.m. Eastern
• Friday: 7:00 a.m.–12:00 p.m. Eastern

This is a fully on-site position.

Dress Code

Business casual or approved athletic attire with tennis shoes. Jeans, leggings, sandals, and Crocs are not permitted.