Front Office Coordinator – Medical Practice Growth

E.N.T. Specialty Partners; White Oak (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with Safe Harbor contribution

Paid time off and holidays

Disability insurance

Life and accident insurance

Employee assistance program

Job summary

ENT Specialty Partners seeks a Front Office Coordinator to oversee daily front desk operations, greet patients, verify insurance, and process payments at a busy Maryland clinic. The role includes training staff, coordinating scheduling, and supporting revenue cycle tasks while liaising with providers and administrative teams.

The candidate will mentor new front office staff, resolve workflow issues, and help recruit with leadership collaboration. On-site role; competitive benefits offered.

Qualifications

• High school diploma or GED required; associate degree or relevant certification preferred.
• Experience in a front or medical office required; coordinator or leadership experience a plus.
• Strong communication, time management, and active listening skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.
• Able to train others, support team operations, and resolve workflow issues.

Responsibilities

• Greet and check in patients, verify insurance, and process payments.
• Manage scheduling, calls, and appointment coordination.
• Manage referrals and explain appointment details.
• Coordinate daily front office workflow, including assigning tasks and prioritizing patient service needs.
• Serve as a liaison between providers, clinical staff, and administrative teams.
• Train and mentor new front office staff on policies, procedures, and systems.
• Monitor front office supplies and coordinate ordering materials as needed.
• Generate and review daily reports to ensure scheduling accuracy and support revenue cycle tasks.
• Support practice management by escalating issues related to patient service, scheduling conflicts, or process inefficiencies.

Skills

Front office experience

Communication skills

Time management

Active listening

Organizational skills

Customer service

MS Office

Teams

Scheduling systems

Education

High school diploma or GED

Associate degree or relevant certification

Tools

MS Office

Microsoft Teams

Job description

ENT Specialty Partners seeks a Front Office Coordinator to oversee daily front desk operations, greet patients, verify insurance, and process payments at a busy Maryland clinic. The role includes training staff, coordinating scheduling, and supporting revenue cycle tasks while liaising with providers and administrative teams.

The candidate will mentor new front office staff, resolve workflow issues, and help recruit with leadership collaboration. On-site role; competitive benefits offered.