Front Office Coordinator/Medical Assistant

Medi-Weightloss®; Hockessin (DE); On-site; USD 23,000 - 32,000; Full time

Job summary

Medi-Weightloss of Hockessin is seeking a Front Office Coordinator/Medical Assistant to support patient care and clinic operations on a Tue-Sat schedule (30+ hours). You will be the welcoming face, handle calls, verify insurance, and assist with clerical and basic clinical duties.

Primary duties include patient check-in, maintaining accuracy in accounts receivable, and keeping supplies stocked. EMR familiarity and strong communication are valued.

Qualifications

• High school diploma or GED; associate/bachelor's degree a plus.
• Medical receptionist experience preferred.
• Familiarity with EMR systems preferred.

Responsibilities

• Answer and route calls using a multi-line phone system.
• Follow up with patients to discuss progress and concerns.
• Verify insurance information and assist with related processes.
• Greet patients and maintain high customer service standards.
• Process accounts receivable transactions accurately and securely.
• Monitor inventory of clinical and office supplies.
• Assist with opening/closing procedures and daily operations.
• Participate in clinic marketing efforts to enhance profitability.
• Support operations when the manager or physician is unavailable.
• Adhere to evolving clinical/operational protocols.

Skills

Multitasking

Communication

Interpersonal skills

Confidentiality

Education

High school diploma or GED

Associate or bachelor's degree a plus

Tools

EMR systems

Job description

Position: Front Office Coordinator/Medical Assistant
Company: Medi-Weightloss of Hockessin
Schedule: Tuesday - Saturday, 30+ Hours

Passionate About Healthy Living, Quality of Life, and Work-Life Balance?

Embark on a fulfilling journey with Medi-Weightloss in Hockessin – a dynamic workplace dedicated to preventive medicine. Join our talented team and play a pivotal role in delivering exceptional patient care, contributing to improved quality of life. Make a difference and be part of The One That Works!

Why Join Us:

• Rewarding Environment: Enjoy a workplace that prioritizes preventive medicine and holistic well-being.
• Talented Team: Join a skilled and collaborative team committed to making a positive impact.
• Career Growth: Take advantage of opportunities for professional development and skill enhancement.

Essential Job Functions

• Utilizes a multi-line phone system to answer and route incoming calls efficiently.
• Conducts follow-up calls to patients, ensuring their progress is discussed and concerns are addressed.
• Verifies insurance information and facilitates insurance-related processes.
• Provides outstanding service by creating a friendly environment, greeting patients, and maintaining high customer service standards.
• Processes accounts receivable transactions accurately and securely.
• Monitors inventory levels of clinical and office supplies.
• Trains additional staff on daily procedures when requested by the office manager and/or physician.
• Participates in clinic marketing efforts to enhance profitability and success.
• Assists with opening and closing procedures.Assists with and oversees daily operations during periods when the Operations Manager is offsite or unavailable.
• Participates in ongoing training and education to maintain competency and support the implementation of evolving clinical and operational protocols.
• Adapts to changes in clinic workflows, policies, and procedures to promote operational efficiency and consistency.
• Contributes to safe, effective, and patient-centered care while performing all responsibilities within the scope of the role and applicable credentials.

Additional Clinical Duties (Based On Credentials)

• Obtains patient vitals, EKG, and performs phlebotomy.
• Administers IM injections.
• Prepares laboratory order forms and obtains patient laboratory results.
• Assists physicians or mid-level practitioners with patient referrals to other healthcare professionals.
• Documents patient progress notes in the patient chart and/or EMR.
• Conducts follow-up calls to patients to discuss progress and address concerns.
• Performs other clinical duties as required.

Other Skills/Abilities:

• Motivational counseling/advising skills.
• Strong multitasking and critical thinking abilities.
• Excellent interpersonal and human relations skills.
• Exceptional communication skills, both oral and written.
• Ability to maintain confidentiality and work within a team and corporate structure.

Qualifications:

• High school diploma or GED certificate.
• Associate or bachelor's degree (a plus).
• Medical receptionist experience preferred.
• Familiarity with EMR systems preferred.

Salary: competitive + benefits