Front Office Coordinator, Cardiology

University of Maryland Medical System Corporation; Easton (MD); On-site; USD 25,000 - 33,000; Full time

Job summary

Shore Medical Group Cardiology Practice, part of the University of Maryland Medical System, seeks a friendly front desk associate to support outpatient operations. The role involves scheduling, registration, insurance verification, and patient coordination across several Maryland locations on the Eastern Shore.

Under moderate supervision, you will manage patient flow, collect co-pays, update demographic data, and maintain clean, prepared exam rooms between visits. Some travel may be required.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of customer service experience is required.
• 1 year of front-desk experience is preferred.
• Healthcare environment experience preferred.
• Certification in scheduling and registration preferred.

Responsibilities

• Answer phones and greet visitors; provide general information.
• Verify patient demographic and insurance information prior to visits.
• Enter patient data and register patients at each visit.
• Process co-pays and patient-responsible charges.
• Schedule physician visits and maintain appointment calendars.
• Process referrals and notify clinical staff of arrivals.
• Prepare examination rooms and maintain tissue, supplies, and cleanliness.

Skills

Customer service

Interpersonal communication

Patient information systems

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Job Requirements

Shore Medical Group Cardiology Practice (Outpatient Office Services)

Locations: Cambridge, Chestertown, Denton, Easton, and Queenstown

At Shore Medical Group/ Cardiology a member of University of Maryland Medical System, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Receives and screens visitors and telephone calls.
• Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients.
• Performs data entry of patient demographic information.
• Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information.
• Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visit.
• Maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Prepares examination room for patients.
• Cleans examination rooms between patients and at the end of the day.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Coordinates files and office information - updates charts, labs, x-rays, dictated notes, etc.
• Pulls and prepares charts for current and follow-up appointments.
• Processes and maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.
• Travel may be required based on coverage needs.

Work Experience Education and Experience

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience required.
• One (1) year relevant front-desk experience preferred.
• Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Knowledge, Skills and Abilities

• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

Compensation

Pay Range: $17.68- $24.76

Other Compensation (if applicable):

Review the 2024-2025 UMMS Benefits Guide