Front Office Coordinator

University of Maryland Medical System Corporation; Laurel (MD); On-site; USD 27,000 - 43,000; Full time

Job summary

University of Maryland Medical System Corporation is seeking a front desk/clerical specialist in Laurel, MD. Work hours are 7:45am-4:15pm, Monday to Friday, supporting clinical operations with patient registration, scheduling, and insurance verification.

The role involves handling calls, greeting visitors, validating demographics, collecting copays, and maintaining accurate appointment calendars within the University Maryland Capital Region Health Medical Group.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required; healthcare experience preferred.
• Scheduling and registration certification preferred.

Responsibilities

• Support clinical operations with customer service, telephone management, scheduling, and registration.
• Verify patient demographics and insurance eligibility prior to visits.
• Collect copays and process patient payments; maintain provider schedules.
• Screen visitors, answer inquiries, and route calls to appropriate staff.
• Register patients at visits and update appointment calendars.
• Process referrals and maintain medical records per clinic procedures.
• Discharge patients and provide receipts for services rendered.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Education

High School Diploma or GED

Job description

Job Requirements

Location: Laurel, MD

Work Schedule: 7:45am-4:15pm, Mon - Fri

Under regular supervision, performs a variety of clerical activities to support clinical operations for the University Maryland Capital Region Health Medical Group including customer service, telephone management, scheduling, registration, insurance eligibility and copay collections. Populates provider schedules, manages telephones, and completes registration information captured prior to or during each patient visit.

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for provider visit. Maintains and updates appointment calendars for the University of Maryland Capital Region Health Medical Group.
• Processes all referral requests by providers and patients within a timely manner and according to clinic procedure.
• Maintains entry log of incoming visitors
• Processes and delivers departmental mail and packages.
• Maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.

Work Experience

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Knowledge, Skills And Abilities

• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

Benefits

• Pay Range: $19.29 - $31.40