Front Office Coordinator, Shore Medical Group - Cardiology

University of Maryland Medical System; Easton (MD); On-site; USD 23,419 - 35,803; Full time

Job summary

A regional healthcare provider in Easton, MD, is seeking a Front Office Coordinator to manage clerical operations, including customer service, scheduling, and registration. Candidates should have a high school diploma and at least one year of customer service experience. This full-time role offers competitive pay between $17 to $25.99 per hour.

Qualifications

• One year of customer service experience required.
• One year of front-desk experience preferred.
• Experience in a healthcare environment preferred.

Responsibilities

• Receives and screens visitors and telephone calls, providing information.
• Calls patients to verify appointments and demographic information.
• Registers patients and documents payments at each visit.

Skills

Customer service skills

Telephone management

Scheduling

Education

High School Diploma or equivalent (GED)

Job description

Front Office Coordinator, Shore Medical Group - Cardiology

Company Description

The University of Maryland Medical System (UMMS) is an academic private health system focused on delivering compassionate, high quality care and bringing discovery and innovation to patients. UMMS partners with the University of Maryland School of Medicine, School of Nursing, and University of Maryland Baltimore. It operates 11 hospitals, urgent care centers, and over 150 locations across Maryland. For more information, visit www.umms.org.

Job Description

Under moderate supervision, performs clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures provider schedules are populated, telephones managed, and registration information captured before or during each patient visit.

Principal Responsibilities and Tasks

• Receives and screens visitors and telephone calls; provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to patient visit for all pre‑scheduled patients; performs data entry and types letters and faxes as needed.
• Registers all patients at each visit using policies for complete and up‑to‑date patient and insurance information; documents patient responsible payments including co‑payments and past balances.
• Schedules patients for physician visits and maintains appointment calendars.
• Processes referral requests by physicians and patients promptly and according to clinic procedures.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Maintains medical records in accordance with protocols.
• Discharges each patient via established policies, including charge entry, scheduling future appointments, facilitating ancillary procedures, and providing receipts.
• Travels between sites as required based on coverage needs.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent (GED) required.
• One year of customer service experience required.
• One year of front‑desk experience preferred.
• Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Compensation

• Full-Time; Days M-F (8am-4:30pm)
• Pay Range: $17-25.99/hr.
• Review the 2024‑2025 UMMS Benefits Guide for additional compensation details.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [e-mail].

Location: Easton, MD