Front Office Coordinator – Behavioral Health

Mind Healing & Wellness Center; Worcester (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid Time Off

Training & development

Professional Development Opportunities

Career growth opportunities

Job summary

Mind Healing & Wellness Center in Worcester, MA is seeking a Front Office Coordinator to be the first point of contact for patients, handle check-ins, scheduling, payments, and maintain HIPAA-compliant records in a fast-paced behavioral health clinic.

The role requires at least one year of front desk or medical reception experience in a behavioral health setting, strong customer service and organizational skills; Valant EHR experience preferred; training at the Northborough location; full-time,

Qualifications

• Minimum one year of front desk, medical receptionist, or healthcare administrative experience in a behavioral health setting.
• Excellent customer service and interpersonal skills.
• Strong computer proficiency and ability to learn new software quickly.

Responsibilities

• Welcome patients and visitors in a professional, warm, and compassionate manner.
• Answer incoming phone calls and respond to patient inquiries promptly.
• Schedule, reschedule, and confirm appointments while maximizing provider schedules.
• Complete patient check-in and check-out procedures.
• Verify insurance eligibility and benefits prior to appointments.
• Collect copays, deductibles, outstanding balances, and other patient payments.
• Maintain accurate patient demographic and insurance information.
• Enter and maintain patient records within the electronic health record (EHR).
• Assist with referrals, prior authorizations, and coordination of care.
• Monitor provider schedules and communicate scheduling changes effectively.
• Coordinate new patient onboarding and registration.
• Maintain confidentiality and comply with HIPAA regulations.
• Collaborate with providers, clinical staff, and billing personnel to ensure smooth daily operations.

Skills

Front desk experience

Healthcare administration

Customer service

HIPAA compliance

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Valant EHR

Insurance verification software

Job description

Mind Healing & Wellness Center in Worcester, MA is seeking a Front Office Coordinator to be the first point of contact for patients, handle check-ins, scheduling, payments, and maintain HIPAA-compliant records in a fast-paced behavioral health clinic.

The role requires at least one year of front desk or medical reception experience in a behavioral health setting, strong customer service and organizational skills; Valant EHR experience preferred; training at the Northborough location; full-time,