Front Desk Coordinator, Outpatient Behavioral Health

Relief Mental Health; New Jersey; On-site; USD 32,000 - 42,000; Full time

Job summary

Relief Mental Health is seeking a friendly and organized Receptionist to welcome patients, verify appointments, and maintain accurate records in a HIPAA-compliant environment. You will support patient flow, data accuracy, and front desk operations while delivering exceptional customer service.

The role requires strong communication, attention to detail, and proficiency with EHR and scheduling platforms. Prior medical front desk experience is preferred, with a compassionate, patient-centered

Qualifications

• High school diploma or equivalent required.
• Prior experience in a medical, mental health, or other patient facing setting is highly preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Comfort using technology systems (EHR, scheduling platforms, monday.com, insurance portals).
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify appointment details.
• Confirm and update patient demographics and insurance information.
• Provide and collect required paperwork and assessments.
• Schedule or confirm follow-up appointments based on provider instructions.
• Monitor voicemail throughout the day and transcribe messages accurately.
• Route calls and messages to appropriate departments (clinical, billing, operations).
• Maintain accurate documentation in the Receptionist Activity Log.

Skills

Communication

Attention to detail

Organizational skills

Multitasking

Interpersonal skills

Professional demeanor

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling platforms

monday.com

Insurance portals

Job description

Relief Mental Health is seeking a friendly and organized Receptionist to welcome patients, verify appointments, and maintain accurate records in a HIPAA-compliant environment. You will support patient flow, data accuracy, and front desk operations while delivering exceptional customer service.

The role requires strong communication, attention to detail, and proficiency with EHR and scheduling platforms. Prior medical front desk experience is preferred, with a compassionate, patient-centered