Mental Health Front Desk & Patient Care Coordinator

Northeast Health Services; Springfield (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Low-cost virtual care

401K

Dependent coverage

Domestic partner coverage

Job summary

Northeast Health Services is seeking a Patient Care and Site Coordinator (Front Office Medical Receptionist) in Springfield, MA. You will be the welcoming first face for clients and handle front-desk tasks, ensuring smooth intake and scheduling in a busy behavioral health setting.

The role emphasizes professional communication, insurance processing, and coordination with telehealth services. Training in TMS may be provided to support team growth and clinic efficiency.

Qualifications

• High school diploma or equivalent required.
• Experience in medical office settings preferred.
• Familiarity with EMR systems is desirable.
• Strong communication and professional demeanor needed.

Responsibilities

• Greet and check clients in, providing a friendly, professional reception.
• Answer phone calls and route communications effectively.
• Manage insurance processes with attention to detail.
• Schedule appointments and maintain records accurately.
• Support telehealth services and team collaboration.
• Potentially train in Transcranial Magnetic Stimulation (TMS) and assist in training new staff.

Skills

Communication skills

Customer-focused

Fast-paced environment

Phone handling

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Northeast Health Services is seeking a Patient Care and Site Coordinator (Front Office Medical Receptionist) in Springfield, MA. You will be the welcoming first face for clients and handle front-desk tasks, ensuring smooth intake and scheduling in a busy behavioral health setting.

The role emphasizes professional communication, insurance processing, and coordination with telehealth services. Training in TMS may be provided to support team growth and clinic efficiency.