Front Office Coordinator

Grungo Law LLC; Cherry Hill Township (NJ); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Grungo Law LLC seeks a professional, personable Front Office Coordinator for our Cherry Hill office. You are the first voice and face of the firm, shaping the client experience with a values-based culture built on Family First, Honesty, Communication, Continuous Improvement, and Community.

Responsibilities include managing front desk operations, handling calls with warmth, logging messages in the case management system, and supporting teammates. Notary certification may be obtained after hire.

Formación

• Prior experience in a receptionist, front desk, or customer-facing role is required.
• Notary Public certification (may be obtained post-hiring).
• Exceptional phone presence and verbal communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously without losing focus.
• Proficiency in Microsoft Outlook; ability to learn firm-specific software.

Responsabilidades

• Answer every incoming call on the first ring with professionalism and warmth.
• Handle calls back-to-back at a steady pace so that calls are answered at the front desk and not routed to backup coverage.
• Capture the caller's name, callback number, and reason for calling, and enter all messages in the case management system without delay.
• Follow the firm's transfer script at all times.
• Treat any visible, unassigned receptionist task as your own.
• Offer help to teammates proactively.
• Staff the front desk continuously during business hours, ensuring coverage is arranged in advance for any absence beyond a scheduled break.
• Handle mail, faxes, deliveries, checks, and supplies without prompting.
• Keep the lobby, front glass, and conference rooms clean and presentable throughout the day.
• Manage the “XO Log”.
• Keep inventory organized and fully stocked.
• Review attorney calendars first thing in the morning, again at midday, and monitor for changes throughout the day.
• Own coordination of conference rooms.
• Greet all visitors by name, notify the appropriate staff immediately upon arrival, and thank everyone as they leave.

Conocimientos

Bilingual English/Spanish

Phone presence

Organizational skills

Reliability

Educación

Notary Public certification

Herramientas

Microsoft Outlook

Case management system

Descripción del empleo

Description

Grungo Law is seeking a professional, personable, and highly organized Front Office Coordinator for our Cherry Hill office. As the first voice and face of our firm, you play a critical role in shaping the client experience from the very first interaction. In addition to a competitive salary and benefits upon eligibility, we offer our most important benefit: a values-based culture built on Family First, Honesty, Communication, Continuous Improvement, and Community.

Job Duties

• Answer every incoming call on the first ring with professionalism and warmth, with no screening and no exceptions.
• Handle calls back-to-back at a steady pace so that calls are answered at the front desk and not routed to backup coverage.
• Capture the caller's name, callback number, and reason for calling, and enter all messages in the case management system without delay.
• Follow the firm's transfer script at all times.
• Treat any visible, unassigned receptionist task as your own.
• Offer help to teammates proactively.
• Staff the front desk continuously during business hours, ensuring coverage is arranged in advance for any absence beyond a scheduled break.
• Handle mail, faxes, deliveries, checks, and supplies without prompting.
• Keep the lobby, front glass, and conference rooms clean and presentable throughout the day.
• Manage the “XO Log”.
• Keep inventory organized and fully stocked.
• Review attorney calendars first thing in the morning, again at midday, and monitor for changes throughout the day.
• Own coordination of conference rooms.
• Greet all visitors by name, notify the appropriate staff immediately upon arrival, and thank everyone as they leave.

Qualifications

• Prior experience in a receptionist, front desk, or customer-facing role is required.
• Bilingual (English & Spanish) is required.
• Notary Public certification (may be obtained post-hiring).
• Exceptional phone presence and verbal communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously without losing focus.
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• Proficiency in Microsoft Outlook; ability to learn firm-specific software.
• Professional, polished, and welcoming demeanor at all times.
• Reliable attendance and punctuality are essential functions of this position.

Preferred Qualifications

Prior experience in a law firm or professional services environment is strongly preferred.