Front Office Representative

Alphabeinsightinc; Cincinnati (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Collaborative environment

Mentorship

Diverse projects

Job summary

Alphabeinsightinc in Cincinnati, OH is seeking a Front Office Representative who will be the first point of contact for clients, visitors and staff. You will manage the reception, answer calls, schedule appointments and maintain accurate records, ensuring a welcoming and professional environment.

The ideal candidate will be highly organized with excellent communication, able to multitask in a fast-paced office, and proficient with MS Office.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with MS Office (Word, Excel, Outlook).

Responsibilities

• Greet and welcome visitors in a professional and friendly manner.
• Answer and direct incoming phone calls efficiently.
• Schedule and confirm appointments and meetings.
• Maintain and update client and visitor records accurately.
• Manage and distribute incoming and outgoing mail and packages.
• Coordinate front desk activities to ensure smooth operations.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Education

High school diploma

Tools

MS Office

Job description

Position Overview

We are seeking a highly organized and personable Front Office Representative to join our team. In this role, you will be the first point of contact for our clients, visitors, and staff, providing exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to multitask efficiently in a fast-paced environment. You will be responsible for managing the reception area, handling incoming calls, scheduling appointments, and maintaining accurate records, all while ensuring a welcoming and positive experience for everyone who interacts with our office.

Key Responsibilities

• Greet and welcome visitors in a professional and friendly manner.
• Answer and direct incoming phone calls efficiently.
• Schedule and confirm appointments and meetings.
• Maintain and update client and visitor records accurately.
• Manage and distribute incoming and outgoing mail and packages.
• Coordinate front desk activities to ensure smooth operations.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven experience in a front office or customer service role.
• Exceptional verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with office software such as MS Office (Word, Excel, Outlook).
• Ability to maintain confidentiality and handle sensitive information.
• Professional appearance and demeanor.

Benefits

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients