Elite Front Desk & Client Experience Coordinator

Grungo Law LLC; Cherry Hill Township (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Grungo Law LLC seeks a professional, personable Front Office Coordinator for our Cherry Hill office. You are the first voice and face of the firm, shaping the client experience with a values-based culture built on Family First, Honesty, Communication, Continuous Improvement, and Community.

Responsibilities include managing front desk operations, handling calls with warmth, logging messages in the case management system, and supporting teammates. Notary certification may be obtained after hire.

Qualifications

• Prior experience in a receptionist, front desk, or customer-facing role is required.
• Notary Public certification (may be obtained post-hiring).
• Exceptional phone presence and verbal communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously without losing focus.
• Proficiency in Microsoft Outlook; ability to learn firm-specific software.

Responsibilities

• Answer every incoming call on the first ring with professionalism and warmth.
• Handle calls back-to-back at a steady pace so that calls are answered at the front desk and not routed to backup coverage.
• Capture the caller's name, callback number, and reason for calling, and enter all messages in the case management system without delay.
• Follow the firm's transfer script at all times.
• Treat any visible, unassigned receptionist task as your own.
• Offer help to teammates proactively.
• Staff the front desk continuously during business hours, ensuring coverage is arranged in advance for any absence beyond a scheduled break.
• Handle mail, faxes, deliveries, checks, and supplies without prompting.
• Keep the lobby, front glass, and conference rooms clean and presentable throughout the day.
• Manage the “XO Log”.
• Keep inventory organized and fully stocked.
• Review attorney calendars first thing in the morning, again at midday, and monitor for changes throughout the day.
• Own coordination of conference rooms.
• Greet all visitors by name, notify the appropriate staff immediately upon arrival, and thank everyone as they leave.

Skills

Bilingual English/Spanish

Phone presence

Organizational skills

Reliability

Education

Notary Public certification

Tools

Microsoft Outlook

Case management system

Job description

Grungo Law LLC seeks a professional, personable Front Office Coordinator for our Cherry Hill office. You are the first voice and face of the firm, shaping the client experience with a values-based culture built on Family First, Honesty, Communication, Continuous Improvement, and Community.

Responsibilities include managing front desk operations, handling calls with warmth, logging messages in the case management system, and supporting teammates. Notary certification may be obtained after hire.