Front Office Concierge & Events Specialist

Akin; San Francisco (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

Akin Gump Strauss Hauer & Feld LLP is seeking a Guest Services Specialist in San Francisco to support the office operations, manage reception and front-of-house duties, and ensure superior service for attorneys, staff, and clients.

The role involves coordinating meetings, handling visitors, coordinating room setups, and providing IT/AV assistance while maintaining the firm’s standards and values.

Qualifications

• High School Diploma or equivalent.
• Two to four years of experience in a professional services environment preferred; Office Services, Catering, or Conference Services experience is a plus.
• Excellent articulate telephone manner and strong oral and written communication skills.
• Thorough knowledge of office procedures for conference room scheduling and food service ordering.
• Strong service orientation and interpersonal skills.
• Ability to handle difficult situations with discretion and diplomacy.
• Familiarity with office space and departments.

Responsibilities

• Serve as primary contact for general administrative, visitor and meeting/event inquiries.
• Open the office and manage light cleaning/organizing of kitchen and front of house areas; restock supplies.
• Answer telephones; manage call screening, routing and messages.
• Prepare correspondence, memos/letters, and emails for routine inquiries.
• Manage reservations of visitor offices and conference rooms; coordinate bookings in scheduler or visitor programs.
• Coordinate room setups, meals, refreshments, and AV needs for events.
• Maintain pantry stocking and ensure kitchen equipment works.
• Send weekly Conference Room Schedule and visitor announcements; greeting emails for bookings.
• Ensure building access for visitors, guests, and vendors in security system.
• Assist attorneys, visitors, and staff with conference calls and videoconferences; provide IT/AV assistance.
• Process invoices and expenses in Chrome River; manage mail flow.
• Assist with planning and execution of internal events; partner with departments on internal programming.
• Serve as Guest Services Specialist for special office events and direct guests to destinations.
• Coordinate with building management to resolve work orders and facility requests.
• Report security concerns to Senior Director of Operations and Office Administrator.
• Perform clerical, administrative, and special projects as assigned.

Skills

Telephone etiquette

Oral and written communication

Office procedures

Interpersonal skills

Discretion and diplomacy

Organizational skills

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Chrome River

Job description

Akin Gump Strauss Hauer & Feld LLP is seeking a Guest Services Specialist in San Francisco to support the office operations, manage reception and front-of-house duties, and ensure superior service for attorneys, staff, and clients.

The role involves coordinating meetings, handling visitors, coordinating room setups, and providing IT/AV assistance while maintaining the firm’s standards and values.