Guest Services Specialist, Conference Center

Ropes & Gray LLP; San Francisco (CA); On-site; USD 41,000 - 58,000; Full time

Job summary

Ropes & Gray LLP is seeking a Guest Services Representative for its San Francisco office. The role expands the traditional receptionist duties by coordinating the Conference Center, greeting clients, and ensuring smooth front-desk operations.

You will answer the main switchboard, direct visitors, manage building access, arrange catering and tech support for meetings, and keep conference spaces orderly. A high school diploma and strong customer service skills are required.

Qualifications

• High school diploma or equivalent with at least 3 years of related work experience.
• Hotel or law firm experience preferred.
• Proficiency in MS Office; reservation software experience is a plus.
• Strong customer service skills are required.
• Excellent verbal and written communication abilities.

Responsibilities

• Promptly answer main telephone switchboard and route calls.
• Greet clients and visitors and direct them professionally.
• Register external visitors and manage access requests for security.
• Coordinate immediate meeting support (catering, technology, room setup).
• Create or edit room reservations in EMS scheduling software.
• Arrange car service or vouchers for visitors.

Skills

Customer service

Communication skills

Verbal & written communication

Education

High school diploma

Tools

MS Office

EMS scheduling

Job description

Ropes & Gray LLP is seeking a Guest Services Representative for its San Francisco office. The role expands the traditional receptionist duties by coordinating the Conference Center, greeting clients, and ensuring smooth front-desk operations.

You will answer the main switchboard, direct visitors, manage building access, arrange catering and tech support for meetings, and keep conference spaces orderly. A high school diploma and strong customer service skills are required.