Front Desk Receptionist

Pathways Personnel; San Francisco (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A corporate office in San Francisco seeks a skilled Receptionist to manage front desk operations. The position encompasses responsibilities such as greeting clients, managing calls, and coordinating meetings. Ideal candidates will have 1–3 years of customer service experience in corporate environments and proficiency in Microsoft Office applications. Strong communication and multitasking skills are essential. This is a full-time, benefits-eligible position.

Qualifications

• 1–3 years of customer service experience in a large office setting.
• Proficient in Microsoft Office Suite.
• Strong verbal and written communication skills.

Responsibilities

• Greet visitors and clients promptly and professionally.
• Answer and route incoming calls using a multi-line switchboard.
• Coordinate meeting logistics and maintain conference areas.

Skills

Customer service experience

Keyboarding skills

Communication skills

Team collaboration

Attention to detail

Problem-solving skills

Multitasking

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Cisco Call Manager

Job description

We are seeking a Receptionist for our San Francisco office to support daily conference center and front desk operations. This role is responsible for a wide range of receptionist and administrative functions, including welcoming internal and external guests, managing calls, coordinating meeting logistics, and maintaining conference and reception areas. The Receptionist serves as a professional representative of the firm and delivers high-quality service to clients, visitors, and internal teams. This position reports to the Office Administrator and is full-time, non-exempt, and benefits-eligible.

Key Responsibilities

• Greet visitors and clients promptly and professionally and notify appropriate personnel of their arrival.
• Answer and route incoming calls via a multi-line switchboard with accuracy and professionalism.
• Deliver high-level customer service to clients, visitors, attorneys, and staff.
• Coordinate deliveries and courier services and assist with hotel, restaurant, and transportation arrangements.
• Maintain the appearance and readiness of conference rooms and reception areas.
• Schedule a high volume of conference rooms and hotel office space requests.
• Provide menu options and food recommendations for meetings and events.
• Confirm meeting and conference room details using the firm’s reservation system (EMS).
• Prepare and distribute detailed schedules and reports for upcoming meetings and room bookings.
• Coordinate with IT to arrange audiovisual support, docking stations, guest technology access, and wireless credentials.
• Verify room setups, technology needs, and catering arrangements prior to meetings.
• Place catering orders, reconfirm details 24 hours in advance, and verify order accuracy upon delivery.
• Use sound judgment to prioritize space usage and meeting logistics based on demand.
• Perform routine filing and records maintenance.
• Provide Business Center support, including printing, copying, faxing, and wireless access assistance.
• Maintain and update floor maps, phone directories, and internal reference lists.
• Process outgoing UPS, FedEx, and U.S. mail shipments daily.
• Sort and distribute incoming mail and packages.
• Create name badges and materials for meetings and events.
• Prepare weekly visitor logs and reports.
• Track and reconcile catering expenses and submit invoices for payment processing.
• Support the Office Administrator with special projects and additional duties as assigned.

Qualifications

• 1–3 years of customer service experience in a large office or corporate environment and/or corporate meeting planning experience required.
• Strong keyboarding skills and proficiency in Microsoft Outlook, Word, and Excel required.
• Demonstrated ability to learn and use firm-specific software systems.
• Experience with Cisco Call Manager Attendant Console and meeting room reservation software preferred.
• Excellent verbal and written communication skills.
• Ability to reconcile invoices and perform basic mathematical calculations.
• Self-motivated with a strong commitment to customer service excellence.
• Effective team collaborator with strong interpersonal skills.
• High attention to detail with strong problem-solving ability.
• Sound judgment and decision-making skills.
• Proven ability to multitask, prioritize, and meet deadlines with accuracy.
• Comfortable communicating with attorneys, staff, and vendors by phone and in person.