Front Desk & Guest Experience Specialist

Cooley LLP; California; On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Paid holidays

Job summary

Cooley LLP is seeking a Guest Services Representative to join the Office Services/Facilities team. The role focuses on delivering exceptional customer service to clients, attorneys, and staff, with responsibilities including coordinating space, catering, AV/technology, and ensuring smooth meetings.

Responsibilities include greeting visitors, managing conference room logistics, and collaborating with Operations and other departments.

Qualifications

• Proficiency in Microsoft Office suite, iManage and other firm applications.
• Available to work overtime.
• Familiarity with making international and long-distance calls to assist clients and firm personnel.
• Bachelor’s degree preferred.

Responsibilities

• Answer telephones clearly and professionally for attorneys, clients and professionals.
• Greet visitors and log them in, coordinating with teams as needed.
• Escort guests to conference rooms and coordinate with Admin/Operations for support.
• Maintain and update conference room reservations and related logistics in firm software.
• Respond promptly to conference room requests and resolve issues with excellent service.
• Submit and log visitor access information and build security logs.

Skills

Microsoft Office

iManage

Firm software

Overtime availability

Phone etiquette

Education

Bachelor's degree

Tools

Zoom

Job description

Cooley LLP is seeking a Guest Services Representative to join the Office Services/Facilities team. The role focuses on delivering exceptional customer service to clients, attorneys, and staff, with responsibilities including coordinating space, catering, AV/technology, and ensuring smooth meetings.

Responsibilities include greeting visitors, managing conference room logistics, and collaborating with Operations and other departments.