Front Office & Client Experience Specialist (Healthcare)

EPIC Health Partners, LLC; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Epic Health Partners in Richmond, VA is seeking an Office Assistant to support the front office, greet visitors, answer phones, and ensure a welcoming, professional experience for clients seeking services. The role emphasizes strong organizational skills, accuracy in scheduling and data entry, confidentiality under HIPAA, and collaboration with clinical staff to streamline access to care.

This onsite position runs weekdays with a daytime schedule and opportunities to contribute to service

Qualifications

• Minimum two years of experience in customer service, administrative support, healthcare, or related field.
• Proficiency in Microsoft Office and ability to learn EHR systems.
• Strong customer service skills and professional communication with clients and staff.
• Excellent organizational, time management, and multitasking abilities.
• Experience with client intake, scheduling, insurance verification, or front office operations preferred.
• Ability to maintain confidentiality and comply with HIPAA.

Responsibilities

• Greet clients, answer phones, and create a welcoming environment.
• Schedule intakes, assessments, appointments, and follow-ups.
• Monitor waiting room flow and inform clinical staff of arrivals.
• Collect copays and enter information into the EHR accurately.
• Support front office operations: records, scanning, filing, data entry.
• Assist with reporting and front office metrics to improve efficiency.
• Build positive relationships with clients and referral sources.
• Maintain confidentiality and ensure HIPAA compliance.
• Contribute to quality improvement initiatives.

Skills

Customer service

Administrative support

Healthcare knowledge

EHR awareness

Microsoft Office

Communication

Tools

Microsoft Office

EHR systems

Job description

Epic Health Partners in Richmond, VA is seeking an Office Assistant to support the front office, greet visitors, answer phones, and ensure a welcoming, professional experience for clients seeking services. The role emphasizes strong organizational skills, accuracy in scheduling and data entry, confidentiality under HIPAA, and collaboration with clinical staff to streamline access to care.

This onsite position runs weekdays with a daytime schedule and opportunities to contribute to service