Front Office Champion | Director of First Impressions

State Farm Agent; York (York County); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Holidays

Mon-Fri work schedule

Telehealth benefit

Professional development and training

Family-oriented work culture

Job summary

State Farm Agent in York, PA is hiring a Director of First Impressions to be the face of the agency and manage front-desk operations. You will greet clients, answer calls, schedule appointments, and support the team in daily tasks.

The role emphasizes friendly customer service, strong communication, and a willingness to pursue an insurance license. This is a fast-paced, community-oriented office with a Monday–Friday schedule and opportunities for development.

Qualifications

• Previous customer service experience preferred.
• Proficient in Microsoft Office Suite and general office software.
• Must be coachable and open to feedback.

Responsibilities

• Greet clients and visitors with a warm and friendly demeanor.
• Answer and direct phone calls, emails, and in-person inquiries in a timely manner.
• Assist with scheduling appointments and managing calendars.
• Maintain an organized and efficient front office environment.
• Support team members with administrative tasks and special projects as needed.
• Handle incoming and outgoing mail and packages.
• Ensure that office supplies are stocked and organized.

Skills

Customer service

Communication skills

Organizational skills

Team player

Tools

Microsoft Office

Job description

State Farm Agent in York, PA is hiring a Director of First Impressions to be the face of the agency and manage front-desk operations. You will greet clients, answer calls, schedule appointments, and support the team in daily tasks.

The role emphasizes friendly customer service, strong communication, and a willingness to pursue an insurance license. This is a fast-paced, community-oriented office with a Monday–Friday schedule and opportunities for development.