Front Desk & Client Experience Lead — Mon-Fri

Tricia Melnichak - State Farm Agent; York (York County); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Holidays

Mon-Fri schedule

Telehealth

Training

Family culture

Job summary

Tricia Melnichak – State Farm Agent in York, PA is seeking a Director of First Impressions to be the face of the agency. You will warmly greet clients, manage front desk flow, answer calls, and keep the office organized in a friendly, small-business environment.

This role offers a Monday–Friday schedule, opportunities for growth, and a supportive team. No corporate setting, with emphasis on community engagement and excellent customer service.

Qualifications

• Customer service experience preferred.
• Proficient with Microsoft Office Suite.
• Must be coachable and receptive to feedback.
• Willingness to obtain an insurance license.

Responsibilities

• Greet clients and visitors warmly and professionally.
• Answer and direct phone calls, emails, and inquiries.
• Assist with scheduling appointments and managing calendars.
• Maintain an organized, efficient front office environment.
• Support team with administrative tasks and special projects.
• Handle mail and packages, and manage deliveries.
• Ensure office supplies are stocked and organized.

Skills

Customer service

Microsoft Office

Communication skills

Interpersonal skills

Organized

Multitasking

Team player

Integrity

Insurance license willingness

Job description

Tricia Melnichak – State Farm Agent in York, PA is seeking a Director of First Impressions to be the face of the agency. You will warmly greet clients, manage front desk flow, answer calls, and keep the office organized in a friendly, small-business environment.

This role offers a Monday–Friday schedule, opportunities for growth, and a supportive team. No corporate setting, with emphasis on community engagement and excellent customer service.