Front Office Leader: Customer Experience & Growth

State Farm Agent; Ocala (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Ocala, Florida is seeking a Director of First Impressions (Front Office Leader) to be the first voice people hear and the first face they see, setting a positive tone for customer interactions.

This role involves ensuring every customer feels valued and cared for, answering calls, and maintaining an organized professional office. Competitive salary and benefits including 401(k) and health insurance are offered.

Qualifications

• High energy and positive attitude.
• Strong communication skills.
• Ability to stay organized under pressure.
• Coachable mindset.

Responsibilities

• Greet every customer with energy, professionalism, and warmth.
• Ensure every customer feels known, valued, and cared for.
• Answer inbound calls with confidence and control.
• Maintain a clean, professional, welcoming office.

Skills

High energy and positive attitude

Strong communication skills

Ability to stay organized under pressure

Coachable mindset

Job description

State Farm Agent in Ocala, Florida is seeking a Director of First Impressions (Front Office Leader) to be the first voice people hear and the first face they see, setting a positive tone for customer interactions.

This role involves ensuring every customer feels valued and cared for, answering calls, and maintaining an organized professional office. Competitive salary and benefits including 401(k) and health insurance are offered.