Director of First Impressions

CarShop Chester Springs-CS901; Chester Springs (PA); On-site; USD 22,000 - 25,000; Full time

Job summary

CarShop Chester Springs-CS901 is seeking a welcoming, customer-focused full-time Receptionist, the first point of contact for customers in person and over the phone. Internally known as the Director of 1st Impressions, this role emphasizes delivering a positive, professional experience from the moment a customer connects with CarShop.

You’ll greet customers, answer calls, route inquiries to the right departments, process retail service payments, provide administrative support, and help maintain

Qualifications

• Excellent customer service and interpersonal skills.
• Friendly, professional and welcoming personality.
• Strong communication skills in person and on the phone.
• Multitask effectively in a fast-paced environment.
• Strong time-management and organizational abilities.
• Professional and composed under pressure.
• Problem-solving and team-oriented mindset.
• Proactive, can-do attitude with integrity.

Responsibilities

• Greet customers and create a welcoming, professional first impression.
• Answer incoming phone calls and connect customers with the appropriate department or team member.
• Identify customer needs and help direct them to the appropriate resources.
• Cash out retail service customers accurately and efficiently.
• Provide clerical and administrative support to departments throughout the dealership.
• Balance customer-facing responsibilities, incoming phone calls, and administrative tasks.
• Communicate effectively with Sales, Service, and other dealership departments.
• Help maintain an organized and professional front desk and customer area.
• Deliver exceptional customer service and make every customer feel like a priority.
• Support additional dealership needs as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Time management

Professional demeanor

Team oriented

Problem-solving

Integrity

Computers / basic software

Driver's license

Job description

Chester Springs, Pennsylvania, United States

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Opportunity Details

Be the First Impression of CarShop!
Are you friendly, organized, and passionate about creating an exceptional customer experience?

CarShop is seeking a welcoming and customer-focused full Time Receptionist to be the first point of contact for our customers, both in person and over the phone. Known internally as our Director of 1st Impressions, this role is all about creating a positive and professional experience from the moment a customer connects with CarShop.

If you thrive in a fast-paced environment, enjoy working with people, and take pride in making every customer feel like a priority, we'd love to meet you.

Pay: $16.00 - $18.00 per hour

Why Work for CarShop?
At CarShop, we're committed to delivering an exceptional customer experience and that starts with our people. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed.

CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience.

What You'll Do
As a Receptionist, you'll play an important role in creating a welcoming and helpful atmosphere for every customer who visits or contacts CarShop.

Responsibilities include:

• Greet customers and create a welcoming, professional first impression
• Answer incoming phone calls and connect customers with the appropriate department or team member
• Identify customer needs and help direct them to the appropriate resources
• Cash out retail service customers accurately and efficiently
• Provide clerical and administrative support to departments throughout the dealership
• Balance customer-facing responsibilities, incoming phone calls, and administrative tasks
• Communicate effectively with Sales, Service, and other dealership departments
• Help maintain an organized and professional front desk and customer area
• Deliver exceptional customer service and make every customer feel like a priority
• Support additional dealership needs as assigned

What We're Looking For

• Excellent customer service and interpersonal skills
• Friendly, professional, and welcoming personality
• Strong communication skills, both in person and over the phone
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong time-management and organizational skills
• Ability to remain professional and composed under pressure
• Quick learner with strong problem-solving abilities
• Team-oriented with a willingness to support others
• Positive, open-minded, and "can-do" attitude
• High level of integrity and professionalism
• Comfortable using computers and learning new systems
• Valid driver's license with a satisfactory driving record
• Ability to pass pre-employment screening, including background and drug testing

Ready to Make a Great First Impression?
If you enjoy helping people and want to be part of a team where the customer experience matters, we'd love to hear from you.

Apply today and become the first impression of CarShop!

#CSEL

Full/Part Time

Full-time

Location Address

21 Pottstown Pike, Chester Springs , Pennsylvania 19425 , United States

Safety Sensitive Position

No

Internal Job ID

Area of Interest

Customer Service

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