Front Office Associate: Patient Care & Scheduling

Amplifon SPA; Myrtle Beach (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Health Savings Account

Life insurance

PTO & holidays

Volunteer time off

Parental leave

Wellness program

Career training

Job summary

Miracle-Ear in Myrtle Beach, SC seeks a Front Office Associate to manage patient intake, support clinical operations, and drive store performance through scheduling and outreach. Reporting to the Area Manager, you will be a key pillar in delivering exceptional patient experiences and ensuring accurate data handling across the clinic.

The role offers a competitive hourly wage of $18.00/hour, comprehensive benefits, and opportunities for professional growth through ongoing training across the

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years in administrative/customer support.
• Experience with appointment setting and customer databases.
• Proficient in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: manage intake, set expectations, deliver quality experiences.
• Schedule management: coordinate, screen, and confirm appointments in person and by phone.
• Drive appointments through outbound calls to customers.
• Store administration: monitor inventory, billing/invoicing, and handle inquiries.
• Data privacy: maintain customer database and comply with healthcare data regulations.
• After-care: troubleshoot and maintain hearing aid devices.
• Sales support: assist marketing efforts and promote hearing aid accessories.

Skills

Customer support

Appointment management

Microsoft Office

Communication

Schedule coordination

Education

High school diploma

Tools

Windows

Job description

Miracle-Ear in Myrtle Beach, SC seeks a Front Office Associate to manage patient intake, support clinical operations, and drive store performance through scheduling and outreach. Reporting to the Area Manager, you will be a key pillar in delivering exceptional patient experiences and ensuring accurate data handling across the clinic.

The role offers a competitive hourly wage of $18.00/hour, comprehensive benefits, and opportunities for professional growth through ongoing training across the