Front Office Assistant

Miracle-Ear, Inc.; Pottsville (Schuylkill County); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Monthly bonus opportunity

Life insurance

Health Savings Account

Job summary

A healthcare service provider in Pottsville, PA is seeking a dedicated Front Office Assistant to join their team. This role involves managing customer journeys, coordinating appointments, and supporting store operations. Applicants should have at least 2 years of administrative experience and be proficient in Microsoft Office. A competitive wage of $17 per hour plus a monthly bonus is offered. Join us to help others rediscover the joy of sound.

Qualifications

• 2+ years of administrative experience in a professional setting.
• Experience working in a healthcare setting is preferred.
• Motivated to help drive sales goals.

Responsibilities

• Manage the customer journey and support the intake process.
• Perform effective schedule management, coordinating and screening appointments.
• Monitor inventory and assist with billing/invoicing.

Skills

Administrative background

Customer service experience

Appointment setting

Proficiency in Microsoft Office

Handling inbound & outbound calls

Education

High school diploma or equivalent

Job description

Front Office Assistant – Miracle-Ear, Inc.

Miracle-Ear, part of Amplifon, is expanding its team of Front Office Assistants in Pottsville, PA. We are seeking passionate, driven individuals committed to making a difference every day. Join us in helping people rediscover the emotions of sound.

Responsibilities

Manage the customer journey

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management: coordinate, screen, and confirm appointments, engaging with customers both in‑person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Support store administration and operations

• Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk‑ins.
• Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.

Contribute to the retail sales process

• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing‑aid accessories.
• Provide routine after‑care services, including troubleshooting, cleaning, and maintaining hearing‑aid devices.

For privacy reasons, please do not visit or contact the local Miracle‑Ear stores. All applications must be submitted online for review by our regional team.

Qualifications

• High school diploma or equivalent
• Administrative, reception, or customer service background
• Experience working in a healthcare setting is preferred
• 2+ years of administrative experience in a professional setting
• 2+ years in a direct customer support role
• 2+ years of experience with appointment setting and customer database management
• Comfortable handling inbound & outbound calls
• Motivated to help drive sales goals
• Proficiency in Microsoft Office and Windows

What We Offer

• $17 per hour + monthly bonus opportunity
• Work‑life balance: M-F, 8:30 am‑5 pm
• Life insurance, Health Savings Account, 401(k) with employer match

Benefits & Certifications

• Medical insurance
• Vision insurance
• 401(k)

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Note: AI tools may be used to assist in resume screening, but all hiring decisions are made by our recruitment team.

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