Front Office Associate – Patient Experience Lead

DECA Dental Group; Plano (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits

Paid holidays

Paid Time Off (PTO)

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate in Plano to greet guests, manage appointments, and coordinate financial details with patients. You’ll receive training and support to grow, while contributing to a welcoming, efficient dental office culture.

Join a team that values patient-centered care, modern technology, and opportunities to advance professionally in a busy, growth-focused practice.

Qualifications

• Welcoming guests with friendly demeanor.
• Strong communication and customer service skills.
• Passion for guest care.
• Travel to DeNovo offices may be required.

Responsibilities

• Welcome guests with a warm, friendly, first impression as their go-to point of contact
• Deliver outstanding customer service and ensuring each guest has a positive experience
• Efficiently managing appointment confirmations and adjusting schedules to keep things running smoothly
• Coordinating financial agreements and ensuring clarity for guests
• Maintaining a clear, organized, and inviting office environment for both the guests and team members
• Assisting with other tasks as needed to support the office and team

Skills

Welcoming demeanor

Communication

Customer service

Guest engagement

Job description

Ideal Dental is seeking a Front Office Associate in Plano to greet guests, manage appointments, and coordinate financial details with patients. You’ll receive training and support to grow, while contributing to a welcoming, efficient dental office culture.

Join a team that values patient-centered care, modern technology, and opportunities to advance professionally in a busy, growth-focused practice.