Front Office Specialist — Patient Experience & Growth

Ideal Dental; Town of Florida (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits

Paid holidays

Paid Time Off (PTO)

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate to welcome guests, deliver exceptional service, and support the dental team. You will be trained with the tools and resources to grow professionally while contributing to community health.

In this role, you’ll manage appointments, explain financial details, and help maintain a warm, organized office culture. Travel to new DeNovo offices may be required.

Qualifications

• Welcoming smile and positive attitude.
• Strong communication and customer service skills.
• Ability to engage guests and meet their needs.

Responsibilities

• Welcome guests as the main point of contact.
• Deliver outstanding service to ensure a positive experience.
• Confirm appointments and adjust schedules for smooth operations.
• Explain financial agreements clearly to guests.
• Maintain an organized and inviting office environment.
• Assist with additional tasks to support the team.

Skills

Welcoming guests

Customer service

Excellent communication

Guest engagement

Travel readiness

Job description

Ideal Dental is seeking a Front Office Associate to welcome guests, deliver exceptional service, and support the dental team. You will be trained with the tools and resources to grow professionally while contributing to community health.

In this role, you’ll manage appointments, explain financial details, and help maintain a warm, organized office culture. Travel to new DeNovo offices may be required.