Front Office Associate

RAYUS Radiology; Maple Grove (MN); On-site; USD 22,165 - 32,056; Part time

Benefits offered by this job

DailyPay

Job summary

RAYUS Radiology in Maple Grove, MN is seeking a Front Office Associate to greet patients, check them in for imaging, answer phones, and schedule appointments in a cheerful, professional manner.

This temporary/casual role offers varied shifts Monday–Friday 6:30am–10:30pm and some Saturdays; strong customer service, computer and MS Office skills are essential, with prior medical office experience preferred.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Proficient with computer systems and typing.
• Working knowledge of Microsoft Office Suite (Outlook, Word, Teams, Excel).
• Preferred: previous medical office experience.

Responsibilities

• Greet and check-in patients, process payments and copays as needed.
• Answer phones and handle calls in an efficient and friendly manner.
• Verify insurance, pre-certify exams, and obtain authorizations.
• Complete other tasks and projects as assigned.

Skills

Customer service

Typing

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

RAYUS now offers DailyPay! Work today, get paid today!

Pay range: The pay range for this position is $16.09 - $23.27 based on direct and relevant experience.

RAYUS Radiology is looking for a Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

Work hours: Temporary/casual position working various shifts Monday-Friday between the hours 6:30am-10:30pm; includes Saturday shifts (days), flexible schedule.

Essential Duties and Responsibilities

Registration (55%)

1. Greet and check-in patients scheduled for imaging services; processes payments and copays as needed
2. Answer phones and handle calls in an efficient and friendly manner
3. Field phone calls appropriately for Center Team Members
4. Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other clinic information
5. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup
6. Order office supplies as needed
7. Maintain supply of patient information sheets
8. Push patient imaging via electronic interfaces
9. Complete patient appointment confirmation calls and provide preparation instructions to patients
10. Fax/scan reports, billing information, and medical release forms as requested

Scheduling (20%)

1. Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
2. Enter and submit patient exam orders
3. Verify patient exam orders match exam schedules
4. Schedule referrals and ensure proper authorizations are obtained
5. Schedule walk-in patients
6. Process requests for image orders and CDs from both the referring physicians and patients
7. Maintain an up-to-date and accurate database of all current and potential referring physicians

Insurance (20%)

1. Verify patients insurance coverage
2. Pre-certify all patient exams with the patients insurance company
3. Obtain insurance authorizations
4. Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys and insurance companies following company guidelines

Other tasks and projects (5%)

1. Completes other tasks and projects as assigned

Required

• High School Diploma, or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

Benefits

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

RAYUS Radiology is an EO Employer/Vets/Disabled.

DailyPay implementation is contingent upon initial set-up period.