Front Office Associate

Airbase-Lomax Carpet & Tile Mart; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a 10-time award-winning family at a leading flooring superstore as a Front Office Associate. You'll assist in daily operations, handle customer inquiries, and manage accounts, all while being part of a supportive team. Enjoy employee benefits, including paid vacation and bonuses, while contributing to a family-run business with over 50 years of experience in transforming homes.

Benefits

Employee discounts

Bonus program eligibility

Paid vacation

Paid sick time

Qualifications

• Previous experience in customer service or front desk roles.
• Basic technology and math skills for computer use.

Responsibilities

• Handle and record payments from customer transactions.
• Document and update customer accounts based on interactions.
• Manage installation schedules and appointments.

Skills

Customer Service

Communication

Organization

Multi-tasking

Job description

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Job Description

Looking to impact people's creativity and transform homes and lives? Our family team has been doing that for over 50 years! Carpet & Tile Mart is a 3rd-generation family-owned AND operated flooring superstore. With 15 stores filled with fashion-forward products, we are always looking for new family members to gain employee benefits and incentives like discounts, bonus program eligibility, paid vacation and sick time while interacting with a variety of customers in the most complete flooring superstore.

If you are ready to be a part of our 10-time award-winning family, apply today!

Seeking a reliable, organized Front Office Associate

to assist in daily operations and clerical tasks using a positive attitude, strong work ethic, and customer service focus.

Job Responsibilities:

• Handle and record payments received and/or refunded from customer transactions
• Document and update customer accounts based on interactions and orders
• Answer phones
• Create and maintain customer purchase orders
• Handle customer inquiries and complaints
• Manage installation schedules and appointments

Job Requirements:

• Must be able to work Sunday, Monday and another day or 2
• Previous experience in customer service, front desk, or related fields
• Basic technology and math skills for computer use and calculations
• Capable of multi-tasking in fast-paced environments
• Professionalism with team player attitude
• Great customer service
• Excellent verbal and written communication skills
• Evenings and weekends availability
• Previous sales cashier and/or administration work a plus

Company Description

We are a family run floor covering superstore carrying a wide variety of flooring options with thousands of area rugs IN STOCK, miles of the finest tile and natural stone, durable luxury vinyl tile, hardwood flooring from the USA, and of course the largest in-stock selection of carpet around. Operating in 15 Flooring Superstores serving Delaware, Pennsylvania, Maryland, South Jersey and South Carolina, we are seeking talented, highly energized, and experienced people to join our team! Familiarity with floor covering preferred, but we will train the right person.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail

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