Front Office Assistant - Feasterville, PA

Crossroads; Feasterville-Trevose (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Front Office Assistant to join their team in Feasterville. This role is crucial in providing exceptional customer service and ensuring smooth daily operations in a healthcare setting. You will guide new patients through their intake process and maintain financial records, all while contributing to a supportive environment for individuals seeking recovery. With a focus on community and compassion, this position offers the chance to make a meaningful impact on patients' lives every day. If you're looking for a role where you can grow and help others, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

PTO

401K options with match program

Annual Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health days

Calm subscription for all employees

Mileage reimbursement

Qualifications

• Customer service experience in a fast-paced environment is preferred.
• Experience in healthcare or office administration is a plus.

Responsibilities

• Provide excellent customer service and assist in daily operations.
• Maintain financial records and oversee patient accounts.
• Coordinate with medical staff for patient intakes.

Skills

Customer Service

Clerical Support

Financial Record Keeping

Intake Process Guidance

Education

High School Diploma or GED

Job description

Front Office Assistant - Feasterville, PA

Join to apply for the Front Office Assistant - Feasterville, PA role at Crossroads

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. We provide accessible, evidence-based medication assisted treatment (MAT) options to combat the opioid epidemic and support recovery. Our outpatient clinics are located across several states, serving over 26,500 patients. We are dedicated to improving access to treatment for all.

Day in the Life of a Front Office Assistant

• Provide excellent customer service, check-in patients, receive payments, and assist in daily operations.
• Maintain a friendly, professional attitude towards patients and offer a “white glove” experience.
• Guide new patients through their intake process.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff for patient intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Education and Experience Requirements

• High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived addiction experience is a plus.

Hours, Schedule, and Travel

Flexibility to support weekends and evenings. Expected hours are 37-40 hours per week. The primary location is Feasterville, with potential travel to Kensington.

• Mondays, 8 am - 4 pm
• Wednesdays, 8 am - 4 pm
• Thursdays, 8 am - 4 pm
• Fridays, 11 am - 6 pm
• Saturdays, 7 am - 3 pm

Position Benefits

• Make a daily impact on many lives.
• Excellent training for newcomers to the field.
• Mileage reimbursement (if applicable), matching current IRS rate.
• Community events promoting belonging and education.
• Opportunity to save lives every day.

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Various 401K options with match program
• Annual Continuing Education Allowance
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health days
• Calm subscription for all employees

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Medical Practices