Front Office Assistant - Philadelphia - Kensington, PA

Crossroads Treatment Centers; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization dedicated to combating the opioid epidemic as a Front Office Assistant. In this full-time role, you'll provide exceptional customer service and support patients through their intake process while managing financial records. With flexible hours and the opportunity to travel to various locations in Philadelphia, this position is perfect for those looking to make a meaningful impact in the healthcare field. Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, along with a supportive work environment that values diversity and inclusion.

Benefits

Medical, Dental, and Vision Insurance

PTO

401K options with matching

Annual Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription for all employees

Qualifications

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment preferred.

Responsibilities

• Provide excellent customer service during patient check-in and daily operations.
• Maintain daily financial records and coordinate with medical staff.

Skills

Customer Service

Clerical Support

Financial Record Keeping

Intake Process Guidance

Education

High School Diploma or GED

Job description

Below is a refined version of the job description, focusing on clarity, formatting, and relevance:

Front Office Assistant - Philadelphia - Kensington, PA

Apply now for the position of Front Office Assistant at Crossroads Treatment Centers in Philadelphia, PA. This is a full-time, in-center role with flexible hours supporting weekends and evenings. Travel to various locations in Philadelphia is required.

About Crossroads Treatment Centers

Since 2005, Crossroads has been a leader in treating patients with opioid use disorder. We are dedicated to providing accessible, evidence-based medication-assisted treatment (MAT) to combat the opioid epidemic and support long-term recovery. Our outpatient clinics are located across several states, serving over 26,500 patients. We celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Front Office Assistant

• Provide excellent customer service during patient check-in, payments, and daily operations.
• Maintain a friendly, professional attitude to offer a “white glove” experience.
• Guide new patients through their intake process.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff for patient intakes.
• Provide clerical and logistical support.
• Manage patient accounts and financial responsibilities.

Qualifications

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration is a plus.
• Lived addiction experience is advantageous.

Hours, Schedule, and Travel

Flexibility to support weekends and evenings is required. Travel to North Broad, Feasterville, West Tabor, and Northeast Philadelphia is expected.

Benefits

• Medical, Dental, and Vision Insurance
• PTO
• 401K options with matching and no vesting period
• Annual Continuing Education Allowance
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees