Front Office Associate

Schafer Sports Center; Ewing (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at an established sports center as an Office Associate, where you will play a vital role in back-office operations. This position involves managing office tasks such as scheduling, billing, and inventory while ensuring top-notch customer service. Your exceptional communication and multitasking skills will shine as you interact with clients and support the team in maintaining efficient office procedures. If you're looking for a rewarding opportunity to contribute to a vibrant community and make a difference in clients' experiences, this role is perfect for you.

Qualifications

• High School diploma required; office management and sales experience preferred.
• Superior communication and interpersonal skills are essential.

Responsibilities

• Manage daily phone logs and client inquiries efficiently.
• Oversee client billing and ensure accurate information.

Skills

Communication Skills

Interpersonal Skills

Multi-tasking

Office Management

Education

High School Diploma

Job description

OFFICE ASSOCIATE ROLE SUMMARY
The Office Associate role at Schafer Sports Center will be responsible for all back-office operations which includes but is not limited to office management, computer program database management, scheduling, billing, inventory, and lesson metrics. At times, the office coordinator will be asked to perform ad hoc reception and marketing administrative duties as well. This role typically reports to the General Manager.

ROLE REQUIREMENTS AND RESPONSIBILITIES

1. Monitor and roll up reception’s daily phone logs, close reports, etc into executive summary email for senior management on a daily basis.
2. Review outstanding reception call log on a daily basis and respond to all client calls and inquiries within 24 hours.
3. Responsible for addressing scheduling change and make up lessons requests from clientele.
4. Ensure that any changes made by the receptionist/other staff are accounted for and are appropriate.
5. Act as the point person for client billing.
6. Ensure client billing information is up to date.
7. Ensure monthly charges being processed in computer program.
8. Alert Manager/Owner when additional supply ordering is required.
9. Enforce Schafer Sports Center office procedures and constantly look to update best practices.
10. Ensure receptionist/staff is utilizing appropriate “scripts” for answering customer queries.

REQUIREMENTS

1. High School diploma with past office management and/or sales experience a plus.
2. Must have superior communication and interpersonal skills when dealing with clientele.
3. Must have a professional demeanor and appearance.
4. Constantly stay abreast of Schafer Sports Center's policies and procedures.
5. Proven multi-tasking experience a must.
6. Ability to constantly “WOW” our customers.

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.