Front Office Assistant

Advance Rehabilitation; Wilmington (DE); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading dental practice in Wilmington is seeking a dedicated front office associate. This role is vital in ensuring smooth operations and exceptional patient care. The ideal candidate will manage schedules, verify insurance, and assist patients with their treatment plans. Join a supportive team that values work-life balance and offers professional growth opportunities.

Benefits

Work Life Balance

3 Weeks Collective Paid Time Off

8 Paid Holidays

Paid Parental Leave

Medical/Vision/Dental Benefits

401k Match

Professional Growth and Career Advancement Opportunities

Qualifications

• Customer service experience required.
• Dental office experience preferred.

Responsibilities

• Build and maintain productive schedules for doctors and hygienists.
• Verify insurance coverage and complete insurance breakdowns.
• Assist patients with understanding treatment plans.

Skills

Customer service

Education

Dental office experience

Job description

Job Description

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:

• Work Life Balance

• 3 Weeks Collective Paid Time Off & 8 Paid Holidays

• Paid Parental Leave

• Medical/Vision/Dental Benefits

• 401k Match

• Professional Growth and Career Advancement Opportunities

Key Responsibilities

• Build and maintain productive schedules for our doctors and hygienists

• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients

• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing

• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment

• Assist patients with understanding their treatment plan and increase dental case acceptance

• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices

• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Qualifications:
Qualifications

• Customer service experience
• Dental office experienced (preferred)

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**Working Environment & Physical Requirements **

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.