Front Office Assistant - Patient Scheduling & Support

Orlando Health, Inc.; Orlando (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Student loan repayment

Tuition reimbursement

FREE college education programs

Retirement savings

Paid paternity leave

Fertility benefits

Backup elder and childcare

Pet insurance

PTO/Holidays

Job summary

Orlando Health Medical Group in Orlando, FL is seeking a Front Office Assistant to support ambulatory office operations. The role involves patient registration, appointment scheduling, telephone coverage, and processing referrals under supervision.

The position offers comprehensive benefits from day one and a Monday–Friday, 8am–5pm schedule at our Neurology practice location, with opportunities to participate in a range of OHMG programs and services.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies.
• Adheres to Orlando Health policies and value statements.
• Demonstrates competency in use of office equipment and answers telephone calls appropriately.
• Engages to improve overall patient satisfaction experience.
• Interacts with patients and families professionally.
• Maintains regular, punctual attendance per policy.
• Maintains compliance with all policies.

Skills

Clerical skills

Customer service

Scheduling

Phone etiquette

Education

High School diploma or equivalent

Job description

Orlando Health Medical Group in Orlando, FL is seeking a Front Office Assistant to support ambulatory office operations. The role involves patient registration, appointment scheduling, telephone coverage, and processing referrals under supervision.

The position offers comprehensive benefits from day one and a Monday–Friday, 8am–5pm schedule at our Neurology practice location, with opportunities to participate in a range of OHMG programs and services.