Vascular Front Office Assistant - Scheduling & Access

Florida Medical Clinic; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program support

Well-being programs

Retirement contribution match

Parental leave

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals. The position requires travel to Tampa, Wesley Chapel and Zephyrhills and reports to the Practice Operations leadership.

The role emphasizes accurate data collection, courteous patient interactions, and adherence to established policies while contributing to a positive patient

Qualifications

• High School graduate or equivalent.
• Six months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference, including pre-certification and authorization when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes medical records requests according to policies.
• Ensures compliance with Orlando Health and OHPE policies and value statements.
• Demonstrates competency in use of office equipment and handles telephone calls appropriately.
• Contributes to patient satisfaction and daily workflow improvements.
• Interacts with patients and families professionally.
• Maintains regular attendance per policies.
• Maintains compliance with all policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities.
• Aware of legal issues and patient rights; complies with regulatory and accreditation standards.
• Uses supplies efficiently.
• Assists Billing Service as requested.

Education

High School graduate or equivalent

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals. The position requires travel to Tampa, Wesley Chapel and Zephyrhills and reports to the Practice Operations leadership.

The role emphasizes accurate data collection, courteous patient interactions, and adherence to established policies while contributing to a positive patient