Patient Access & Scheduling Coordinator

Orlando Health, Inc.; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. is seeking a Front Desk/Office Support professional to assist ambulatory/physician office operations under supervision by practice managers. Responsibilities include patient registration, scheduling, and referrals, with focus on accurate demographics and insurance information.

The role supports daily workflow, answers calls, processes medical records requests, and ensures compliance with policies while delivering professional patient service and attention to satisfaction.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health policies and procedures; demonstrates competency in use of office equipment and technology; answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence and actively works to improve patient satisfaction.
• Interacts with patients and families in a professional manner.
• Maintains attendance in accordance with policies and ADA/FMLA standards.
• Maintains compliance with all policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices efficient use of supplies.
• Assists billing service as requested.

Skills

Communication skills

Telephone etiquette

Scheduling

Education

High School diploma

Tools

Office equipment

Job description

Orlando Health, Inc. is seeking a Front Desk/Office Support professional to assist ambulatory/physician office operations under supervision by practice managers. Responsibilities include patient registration, scheduling, and referrals, with focus on accurate demographics and insurance information.

The role supports daily workflow, answers calls, processes medical records requests, and ensures compliance with policies while delivering professional patient service and attention to satisfaction.