Medical Front Office & Scheduling Specialist

Bayfrontstpete; Tampa, Northern (FL, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Education growth

Health benefits

Retirement match

Parental leave

Family & Pet Support

Job summary

Florida Medical Clinic Orlando Health seeks a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals, under supervision of practice leadership.

This entry-level role involves accurate data collection, patient communication, and adherence to clinic policies while delivering quality service in a fast-paced setting.

Qualifications

• High School graduate or equivalent.
• Six months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Education

High School diploma or equivalent

Six months clerical/customer service experience

Job description

Florida Medical Clinic Orlando Health seeks a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals, under supervision of practice leadership.

This entry-level role involves accurate data collection, patient communication, and adherence to clinic policies while delivering quality service in a fast-paced setting.