Medical Office Front Desk & Scheduling Specialist

Bayfrontstpete; Orlando (FL); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

None

Job summary

Orlando Health is seeking a patient-focused front desk associate to assist with ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

The role requires a high school diploma and at least six months of clerical or customer service experience; responsibilities include collecting accurate demographics and insurance data, processing records requests, and supporting billing while

Qualifications

• High School diploma or equivalent.
• Six months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to Orlando Health policies and procedures and demonstrates competency in use of office equipment and answering telephone calls appropriately.
• Demonstrates a commitment to excellence and actively engages to improve patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains regular, punctual attendance consistent with policies.

Education

High School diploma or equivalent

Six months clerical/customer service experience

Job description

Position Summary

Summary

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/TrainingHigh School graduate or equivalent.

Licensure/CertificationNone.

ExperienceSix (6) months experience in a clerical office, or general business, and/or customer service setting.