Front Office Assistant Manager - Guest Service Leader

Concord Hospitality Enterprises; Westerville (OH); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Medical, dental, vision, life, and dis

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career growth

Zusammenfassung

Concord Hospitality Enterprises is seeking an Assistant Front Office Manager to support the Guest Services team and deliver exceptional hospitality. The role enhances guest satisfaction, associate engagement, and smooth front office operations in line with Concord’s values.

Responsibilities include leading the front office, mentoring staff, and ensuring compliance with brand standards and policies, while supporting budgeting and revenue initiatives.

Qualifikationen

• Prior experience in hotel front office operations or management.
• Proven ability to lead, motivate, and mentor a team.
• Strong guest service orientation with effective problem-solving skills.
• Knowledge of hotel systems, financial objectives, and operational procedures.

Aufgaben

• Lead and support the front office team to deliver exceptional guest service.
• Address guest and associate concerns promptly and professionally.
• Oversee front office operations, ensuring compliance with brand standards and hotel policies.
• Monitor GSS results and implement action plans for continuous improvement.
• Train, mentor, and develop associates while fostering a positive work environment.
• Manage staffing, scheduling, and performance reviews.
• Assist in budgeting, financial planning, and selling strategies.
• Ensure compliance with corporate, safety, and regulatory requirements.
• Collaborate with leadership to drive guest satisfaction, revenue, and team success.

Kenntnisse

Front office leadership

Guest service orientation

Team mentoring

Communication skills

Ausbildung

Hotel front office management experience

Tools

Hotel systems

Jobbeschreibung

Concord Hospitality Enterprises is seeking an Assistant Front Office Manager to support the Guest Services team and deliver exceptional hospitality. The role enhances guest satisfaction, associate engagement, and smooth front office operations in line with Concord’s values.

Responsibilities include leading the front office, mentoring staff, and ensuring compliance with brand standards and policies, while supporting budgeting and revenue initiatives.