Asst Front Office Manager

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) match

Tuition assistance

Hotel discounts

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises is seeking an Assistant Front Office Manager to support the leadership of our guest services team and ensure guest satisfaction, service excellence, and operational efficiency at the front desk.

The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences. This is a full-time, on-site role located in Raleigh, NC with competitive benefits.

Qualifications

• Experience supervising front desk or guest services teams.
• Strong knowledge of guest service standards and recovery planning.
• Ability to analyze guest satisfaction data and implement improvements.
• Excellent communication, leadership, and organizational skills.
• Financial acumen and budgeting knowledge.
• Familiarity with HR compliance and safety programs.

Responsibilities

• Support and train associates to deliver exceptional guest service and resolve concerns proactively.
• Monitor Guest Satisfaction Survey results, create action plans for improvement, and recognize top performers.
• Assist with front office operations, revenue strategies, and inventory management.
• Oversee staff scheduling, hiring, onboarding, and performance management.
• Ensure compliance with safety programs, emergency procedures, audits, and corporate policies.
• Assist in developing and managing departmental budgets and financial objectives.
• Partner with the Guest Service Manager to drive service culture and operational excellence.

Skills

Front office management

Leadership

Customer service excellence

Budgeting & accounting

HR compliance

Communication

Job description

Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

As a Concord Leader You Will Be Responsible To

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities

• Support and train associates to deliver exceptional guest service and resolve concerns proactively
• Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
• Assist with front office operations, revenue strategies, and inventory management
• Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
• Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
• Assist in developing and managing departmental budgets and financial objectives
• Partner with the Guest Service Manager to drive service culture and operational excellence

Qualifications

• Previous hotel front office or guest services supervisory/management experience
• Strong knowledge of guest service standards, recovery planning, and associate training
• Ability to analyze guest satisfaction data and implement improvement strategies
• Excellent communication, leadership, and organizational skills
• Strong financial acumen and knowledge of budgeting/accounting procedures
• Familiarity with HR compliance, safety programs, and hotel systems

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.
Built on five cornerstones -Quality, Integrity, Community, Profitability, and FUN! -our associates proudly cheer:
"We Are Concord!"We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.