Assistant Front Office Manager

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is seeking an Assistant Front Office Manager in Raleigh, NC. This role involves supporting the guest services team to ensure satisfaction and operational efficiency. The ideal candidate is a proactive leader with strong communication skills.

The Assistant Front Office Manager will be responsible for training staff, monitoring guest satisfaction, and assisting in operational strategies while fostering a positive work environment.

Qualifications

• Previous hotel front office or guest services supervisory/management experience.
• Strong knowledge of guest service standards and associate training.
• Ability to analyze guest satisfaction data and implement improvements.
• Excellent communication, leadership, and organizational skills.

Responsibilities

• Support and train associates to ensure exceptional guest service.
• Monitor Guest Satisfaction Survey results and create improvement plans.
• Assist in front office operations and revenue strategies.
• Oversee staff scheduling, hiring, onboarding, and performance management.
• Ensure compliance with safety programs and corporate policies.
• Manage departmental budgets and financial objectives.

Skills

Guest service standards

Leadership

Communication

Financial acumen

Organizational skills

Analytical skills

HR compliance

Job description

Description

Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities:

• Support and train associates to deliver exceptional guest service and resolve concerns proactively
• Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
• Assist with front office operations, revenue strategies, and inventory management
• Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
• Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
• Assist in developing and managing departmental budgets and financial objectives
• Partner with the Guest Service Manager to drive service culture and operational excellence

Qualifications:

• Previous hotel front office or guest services supervisory/management experience
• Strong knowledge of guest service standards, recovery planning, and associate training
• Ability to analyze guest satisfaction data and implement improvement strategies
• Excellent communication, leadership, and organizational skills
• Strong financial acumen and knowledge of budgeting/accounting procedures
• Familiarity with HR compliance, safety programs, and hotel systems

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.