Front Office Assistant Manager - Guest Experience Leader

Urschel; Valparaiso (IN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Paid Time Off & Holidays

Health, Dental, & Vision Insurance

Free Health Clinic

401(k) with Employer Matching

Free Life Insurance

Hotel stay and on-property dining disc

Flexible scheduling

Onsite workout center access

Professional Development Support

Community involvement/Philanthropy

Job summary

Grand Gardner Hotel in Valparaiso, IN is seeking a Front Office Assistant Manager to lead the front desk team and guide guest services. This employee-owned property emphasizes teamwork and pride in delivering outstanding experiences.

The role involves scheduling, coaching, training, and balancing guest needs with smooth operations. Experience in hotel supervisory roles and strong communication are essential to succeed in this dynamic environment.

Qualifications

• Experience in hotel front desk supervisory roles.
• Strong communication and problem-solving skills.
• Ability to balance guest service with operations.
• Knowledge of property management systems and guest service operations.

Responsibilities

• Oversee daily front desk operations and guest services.
• Assist with scheduling, training, and coaching of front office staff.
• Resolve guest concerns and ensure service quality.
• Ensure cash handling and guest accounting procedures are followed.
• Collaborate with team and leadership to maintain high standards.

Skills

Guest service excellence

Scheduling

Coaching

Training

Team coordination

Cash handling

Communication

Problem solving

Organizational skills

Independent work

Tools

Property Management System (PMS)

Job description

Grand Gardner Hotel in Valparaiso, IN is seeking a Front Office Assistant Manager to lead the front desk team and guide guest services. This employee-owned property emphasizes teamwork and pride in delivering outstanding experiences.

The role involves scheduling, coaching, training, and balancing guest needs with smooth operations. Experience in hotel supervisory roles and strong communication are essential to succeed in this dynamic environment.