Front Office Assistant Manager

Urschel; Valparaiso (IN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Paid Time Off & Holidays

Health, Dental, & Vision Insurance

Free Health Clinic

401(k) with Employer Matching

Free Life Insurance

Hotel stay and on-property dining disc

Flexible scheduling

Onsite workout center access

Professional Development Support

Community involvement/Philanthropy

Job summary

Grand Gardner Hotel in Valparaiso, IN is seeking a Front Office Assistant Manager to lead the front desk team and guide guest services. This employee-owned property emphasizes teamwork and pride in delivering outstanding experiences.

The role involves scheduling, coaching, training, and balancing guest needs with smooth operations. Experience in hotel supervisory roles and strong communication are essential to succeed in this dynamic environment.

Qualifications

• Experience in hotel front desk supervisory roles.
• Strong communication and problem-solving skills.
• Ability to balance guest service with operations.
• Knowledge of property management systems and guest service operations.

Responsibilities

• Oversee daily front desk operations and guest services.
• Assist with scheduling, training, and coaching of front office staff.
• Resolve guest concerns and ensure service quality.
• Ensure cash handling and guest accounting procedures are followed.
• Collaborate with team and leadership to maintain high standards.

Skills

Guest service excellence

Scheduling

Coaching

Training

Team coordination

Cash handling

Communication

Problem solving

Organizational skills

Independent work

Tools

Property Management System (PMS)

Job description

Urschel, a 100% employee-owned company, is seeking a service-oriented Front Office Assistant Manager to join the team at the Grand Gardner Hotel. The Grand Gardner Hotel is an Urschel Development property located in downtown Valparaiso, Indiana. Urschel Development is a wholly owned subsidiary of Urschel Laboratories in Chesterton, Indiana.

The Grand Gardner Hotel is an independent boutique hotel featuring 58 guest rooms and suites, a speakeasy, banquet space, and welcoming shared spaces. As part of our employee-owned culture, every team member contributes to the hotel's success. We believe that excellent guest experiences are the result of employees who understand how their work impacts guests, coworkers, and the overall operation of the business.

At Grand Gardner Hotel, we value teamwork, accountability, and pride in a job well done. Whether serving guests directly or supporting operations behind the scenes, each employee-owner plays an important role in maintaining the high standards that define our property.

Why You’ll Love Working at the Grand Gardner Hotel:

• Employee Stock Ownership Plan (ESOP), Stock Issued Annually
• Accrued Paid Time Off & Holiday Pay
• Health, Dental, & Vision Insurance
• Free Health Clinic (Available to Employees and Their Dependents)
• 401(k) with Employer Matching
• Free Life Insurance
• Hotel stay and on-property dining discounts
• Flexible scheduling whenever possible
• Free 24/7 Access to An Onsite Workout Center with Personal Trainers @ Urschel’s Chesterton Facility
• Professional Development Support
• Support for Community Involvement/Philanthropy

The Front Office Assistant Manager supports the daily operation of the hotel's front desk and guest service functions. This position assists with scheduling, coaching, training, and supporting front office team members while helping ensure every guest receives outstanding service. The Front Office Assistant Manager serves as a resource for employees, helps resolve guest concerns, and assists in maintaining efficient front desk operations.

The ideal candidate is an approachable hospitality professional who enjoys interacting with guests, supporting coworkers, and helping create a positive team environment. Successful candidates are organized, adaptable, and capable of balancing guest service with operational responsibilities. Previous hotel, front desk, or hospitality supervisory experience is preferred, along with strong communication, problem-solving, and organizational skills. Experience with hotel property management systems and guest service operations is highly desirable.

Candidates Should Be Able To

• Provide exceptional guest service and support front desk operations.
• Assist with team scheduling, training, and coaching efforts.
• Support daily hotel operations while maintaining service standards.
• Monitor guest requests, service concerns, and operational priorities.
• Ensure compliance with cash handling and guest accounting procedures.
• Communicate effectively with guests, team members, and leadership.
• Work independently while supporting team success.
• Work a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Remain standing and walking for extended periods during shifts.
• Frequently use computers, phones, and office equipment.
• Occasionally lift and carry items weighing up to 25 pounds.
• Move throughout guest and hotel public areas as needed.
• Work in a fast-paced hospitality environment with changing priorities.

EEO/Veteran/Disability

Date Posted: 11/2/2026