Front Office Leader - Guest Service & Ops

Urschel Laboratories, Inc.; Valparaiso (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

ESOP

Free Health Clinic

401(k) with Employer Matching

Free Life Insurance

Hotel stay and on-property dining

Flexible scheduling

Onsite gym access

Professional development

Community involvement

Job summary

Urschel Laboratories, Inc. owns Grand Gardner Hotel in Valparaiso, IN, seeking a Front Office Manager to lead the front desk and elevate guest experiences. This hands-on role emphasizes teamwork, operational leadership, and staff development within an employee-owned culture.

Ideal candidates have hospitality management experience, familiarity with hotel PMS and MS Office, and the ability to balance guest service with daily operations, scheduling, and training across departments.

Qualifications

• Previous front office or hospitality management experience preferred.
• Familiarity with hotel property management systems and Microsoft Office is highly desirable.

Responsibilities

• Oversee front office operations and ensure exceptional guest service from arrival to departure.
• Lead the front desk team and coordinate daily operations across departments.
• Support scheduling, training, and performance management for front office staff.
• Monitor reservations, room availability, and guest requests; drive service recovery.
• Ensure cash handling and guest accounting procedures comply with policies.

Skills

Guest service

Team leadership

Problem solving

Communication

Flexibility

Tools

Hotel PMS

Microsoft Office

Job description

Urschel Laboratories, Inc. owns Grand Gardner Hotel in Valparaiso, IN, seeking a Front Office Manager to lead the front desk and elevate guest experiences. This hands-on role emphasizes teamwork, operational leadership, and staff development within an employee-owned culture.

Ideal candidates have hospitality management experience, familiarity with hotel PMS and MS Office, and the ability to balance guest service with daily operations, scheduling, and training across departments.