Front Office Assistant Manager — Guest Experience

North Point Hospitality; Savannah (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free Parking / On Bus Route

Early Access to Earned Wages

Medical, Dental and Vision Insurance

Travel Discounts

401K Match

PTO After 90 Days

Competitive Pay

Job summary

North Point Hospitality seeks a Front Office professional to support guest services, check-in/check-out, and room inventory control while upholding service standards and profitability. The role emphasizes teamwork, coaching, and effective guest interaction in a fast-paced hotel setting.

The position includes supervising team performance, recruiting and training staff, monitoring guest satisfaction, and promoting hotel services to maximize occupancy. Room Operations is the focus of the team.

Qualifications

• 3-5 years’ guest services experience or equivalent.
• High school diploma or equivalent required.
• Ability to manage check-in/check-out and room inventory.
• Knowledge of hotel products and local area is helpful.

Responsibilities

• Assist in Front Office operations including guest service and registration, room inventory, guest service standards, policies and profitability.
• Supervise and evaluate team performance; provide supervision, counseling, and recognition.
• Recruit, interview and train team members.
• Monitor guest satisfaction trends and implement improvements.
• Oversee VIP guest process including reservations and check-ins/outs.
• Assist with up-selling to promote hotel services and maximize occupancy and revenue.
• Ensure staff knowledge of services, events, pricing, policies, and local area.

Skills

Guest services

Professionalism

Customer focus

Team leadership

Upselling skills

Education

High School diploma or equivalent

Job description

North Point Hospitality seeks a Front Office professional to support guest services, check-in/check-out, and room inventory control while upholding service standards and profitability. The role emphasizes teamwork, coaching, and effective guest interaction in a fast-paced hotel setting.

The position includes supervising team performance, recruiting and training staff, monitoring guest satisfaction, and promoting hotel services to maximize occupancy. Room Operations is the focus of the team.