Front Office Leader: Guest Experience & Operations

Dimension Hospitality; Lubbock (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Dimension Hospitality is seeking a Front Office Manager to lead the front desk and guest services, ensuring a welcoming, efficient experience from arrival to departure. You will oversee staffing, training, performance, and service standards in collaboration with hotel leadership.

Responsibilities include supervising daily front office operations, check-ins/outs, reservations, billing accuracy, and resolving guest concerns while maintaining brand standards and adherence to policies.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

Job description

Dimension Hospitality is seeking a Front Office Manager to lead the front desk and guest services, ensuring a welcoming, efficient experience from arrival to departure. You will oversee staffing, training, performance, and service standards in collaboration with hotel leadership.

Responsibilities include supervising daily front office operations, check-ins/outs, reservations, billing accuracy, and resolving guest concerns while maintaining brand standards and adherence to policies.