Assistant Front Office Manager

North Point Hospitality; Savannah (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free Parking / On Bus Route

Early Access to Earned Wages

Medical, Dental and Vision Insurance

Travel Discounts

401K Match

PTO After 90 Days

Competitive Pay

Job summary

North Point Hospitality seeks a Front Office professional to support guest services, check-in/check-out, and room inventory control while upholding service standards and profitability. The role emphasizes teamwork, coaching, and effective guest interaction in a fast-paced hotel setting.

The position includes supervising team performance, recruiting and training staff, monitoring guest satisfaction, and promoting hotel services to maximize occupancy. Room Operations is the focus of the team.

Qualifications

• 3-5 years’ guest services experience or equivalent.
• High school diploma or equivalent required.
• Ability to manage check-in/check-out and room inventory.
• Knowledge of hotel products and local area is helpful.

Responsibilities

• Assist in Front Office operations including guest service and registration, room inventory, guest service standards, policies and profitability.
• Supervise and evaluate team performance; provide supervision, counseling, and recognition.
• Recruit, interview and train team members.
• Monitor guest satisfaction trends and implement improvements.
• Oversee VIP guest process including reservations and check-ins/outs.
• Assist with up-selling to promote hotel services and maximize occupancy and revenue.
• Ensure staff knowledge of services, events, pricing, policies, and local area.

Skills

Guest services

Professionalism

Customer focus

Team leadership

Upselling skills

Education

High School diploma or equivalent

Job description

We're looking for team members who are passionate about hospitality and dedicated to outstanding guest service. Bring your positive attitude and professionalism, and we’ll help you build a rewarding career!

Why Join Us?

• Free Parking / On Bus Route
• Early Access to Earned Wages
• Medical, Dental and Vision Insurance
• Travel Discounts
• 401K Match
• PTO After 90 Days
• Competitive Pay

What you'll do (mostly this...other duties may be assigned):

• Assist in the management of all Front Office operations to include, but not limited to guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Assist in monitoring and assessing service and satisfaction trends, address issues and make improvements accordingly
• Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events

What you should bring to the table:

• Professionalism
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Act as a gracious host to guests, vendors and candidates for employment
• High School diploma or equivalent
• 3-5 years’ guest services experience or equivalent

About North Point Hospitality:

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.

Room Operations