Front Office Assistant I: Patient Concierge & Scheduling

North East Medical Services; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Job summary

North East Medical Services in San Francisco is seeking a Front Office Assistant I to perform general clerical duties and support patient services in a busy clinic.

You will greet patients, handle check-in, assist with MyChart, schedule appointments, answer calls, verify insurance, and help with outreach while ensuring HIPAA compliance.

This full-time role requires a high school diploma, strong computer skills, and excellent communication; bilingual English/Chinese is a plus.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and customer service skills.
• Proficiency with computers and basic software needed.
• Prior customer service experience is preferred.
• Medical field experience is a plus.

Responsibilities

• Greet and check-in patients, collect co-pays, and file paperwork.
• Educate patients on MyChart and Self-Service Station.
• Schedule patient appointments.
• Answer phones and respond to requests.
• Call patients to remind about upcoming appointments.
• Verify and update patient insurance and billing data.
• Inform patients about NEMS services and programs.
• Update demographic, registration, and financial information.
• Route triaged patients to Medical Clinic team.
• Sort and distribute daily mail and send mailings.
• Assist in outreach projects.
• Manage patient portal messages to ensure completion.
• Adhere to HIPAA and obtain necessary consents.
• Cover and rotate to other clinic sites as needed.
• Support CAHPS goals and organizational objectives.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Attention to detail

Computer proficiency

Education

High school diploma or equivalent

Job description

North East Medical Services in San Francisco is seeking a Front Office Assistant I to perform general clerical duties and support patient services in a busy clinic.

You will greet patients, handle check-in, assist with MyChart, schedule appointments, answer calls, verify insurance, and help with outreach while ensuring HIPAA compliance.

This full-time role requires a high school diploma, strong computer skills, and excellent communication; bilingual English/Chinese is a plus.