FRONT OFFICE ASSISTANT I (TEMP - 6 Months)

NORTH EAST MEDICAL SERVICES; San Jose (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

NORTH EAST MEDICAL SERVICES is seeking a Front Office Assistant I in San Jose, CA to perform a variety of general clerical duties and support clinic operations. You will greet patients, schedule appointments, manage insurance verification, and assist with outreach as needed.

The role requires strong computer skills, attention to detail, and a customer-service mindset. Bilingual abilities in English and another language are valued to support diverse patients.

Qualifications

• Completion of a high school certificate or equivalent.
• Must be proficient in computers.
• Must be detail oriented.
• Prior customer service experience preferred.
• Prior experience in a medical field is a plus.

Responsibilities

• Greets and checks-in patients, handles questionnaires, scans insurance cards, and collects co-payments.
• Schedules patient appointments.
• Answers phone calls and responds to requests.
• Calls patients to remind them of upcoming appointments.
• Verifies/updates patient insurance and billing discrepancies.
• Relays information about NEMS services and programs.

Skills

Customer service

Computer proficiency

Detail oriented

English fluency

Chinese (Cantonese/Mandarin)

Spanish

Vietnamese

Education

High school diploma

Tools

EHR system

Job description

Job DetailsJob Location: San Jose, CA 95131Salary Range: $31.00 - $31.00 HourlyThe Front Office Assistant I will perform a variety of general clerical duties and special projects.

ESSENTIAL JOB FUNCTIONS:

• Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.
• Schedules appointments for patients.
• Answers phone calls and responds to requests appropriately.
• Calls patients and reminds them of upcoming appointment.
• Verifies/updates patient insurance and billing discrepancies.
• Informs and refers patients of the NEMS’ services and programs.
• Conducts periodic updates of demographic and financial data.
• Transfers triage patients to Medical Clinic team.
• Receives, sorts, and routes daily mail.
• Prepares and sends out mailings.
• Assists in outreach projects.
• Covers staff members at other clinic sites.
• Submits all PCP change requests in EHR for approval
• Checks, responds, and forwards, if necessary, in order to close out patient portal message
• Rotates to other clinic sites or medical departments as required.
• Performs other job duties as required by manager/supervisor.

Qualifications

• Completion of a high school certificate or equivalent required.
• Must be proficient in computers.
• Must be detail oriented.
• Prior customer service experience preferred.
• Prior experience in a medical field is a plus.

LANGUAGE:

• Must be able to fluently speak, read and write English.
• Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages may be required depending on location.
• Fluency in other languages are an asset.

STATUS:

• This is an FLSA non-exempt position.
• This is not an OSHA high-risk position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.