FRONT OFFICE ASSISTANT I - STOCKTON

North East Medical Services; Stockton (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

North East Medical Services is seeking a Front Office Assistant I to support clinic operations in Stockton. The role involves greeting patients, checking in, collecting co-pays, and educating on MyChart and Self-Service options.

You will schedule appointments, answer calls, and verify insurance while maintaining accuracy in registrations and billing data. The position requires a high school diploma, strong communication skills, and proficiency with computers.

Qualifications

• Completion of high school diploma or equivalent.
• Proficient in computers with good typing and data entry skills.
• Strong communication, customer service, and attention to detail.
• Prior customer service experience preferred.
• Prior experience in a medical setting is a plus.
• Fluency in English; other languages are assets.

Responsibilities

• Greet and check in patients, hand out questionnaires/files, scan insurance cards, collect co-pays.
• Assist and educate patients on MyChart and Self-Service Station.
• Schedule appointments and answer phone calls politely.
• Call patients to remind them of upcoming appointments and changes.
• Verify/update patient insurance and billing discrepancies.
• Inform patients about NEMS services and programs.
• Update demographic, registration, and financial data as needed.
• Transfer triages to the Medical Clinic team; sort mail; handle outgoing mailings.
• Assist in outreach projects and respond to patient portal messages.
• Adhere to HIPAA and obtain proper consent; cover/rotate to other sites as required.
• Contribute toward CAHPS goals and other duties as assigned.

Skills

Communication skills

Customer service

Attention to detail

Proficient in computers

Education

High school diploma or equivalent

Tools

MyChart

Self-Service Station

Job description

The Front Office Assistant I will perform a variety of general clerical duties and special projectsESSENTIAL JOB FUNCTIONS:Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.Assist & educate patients on MyChart and Self-Service StationSchedules appointments for patients.Answer phone calls and respond to requests appropriately.Calls patients to remind them of upcoming appointment and changes to providers’ schedule.Verify/updates patient insurance and billing discrepancies.Inform and refer patients of the NEMS’ services and programs.Conduct periodic updates of demographic, registration items, and financial data.Transfer triages patients to Medical Clinic team.Receives, sorts, and routes daily mail.Prepares and send out mailings.Assist in outreach projects.Reviews, responds, or forwards patient portal messages to ensure completionComplies to HIPAA protocols and obtains proper consent.Cover & rotates to other clinic sites or medical departments as requiredParticipates with achieving organizational and CAHPS goalsPerforms other job duties as required by manager/supervisor.QUALIFICATIONS:Completion of a high school diploma or equivalent requiredMust be proficient in computers.Must have strong communication, customer service skills, and attention to detail.Prior customer service experience preferred.Prior experience in a medical field is a plus.LANGUAGE:Must be able to fluently speak, read and write English.Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages may be required depending on location.Fluency in other languages are an asset.STATUS:This is an FLSA Non-exempt position.This is not an OSHA high-risk position.